Terms of sale

GENERAL TERMS AND CONDITIONS OF SALE (online)

ARTICLE 1 - Scope of application

These General Terms and Conditions (hereinafter referred to as the "GTC") apply, without restriction or reservation, to all sales concluded by ST INTERNATIONAL, a Simplified Joint Stock Company (Société par Actions Simplifiée) with share capital of €10,000, whose registered office is located at 1 Rue Guy Baillereau – 37540 Saint Cyr sur Loire, registered with the Tours Trade and Companies Register (RCS) under number 891804130, EU VAT number FR15891804130, email: info@rstronic.com (hereinafter referred to as the "Seller") to consumers (hereinafter referred to as the "Customer(s)") for products offered for sale by the Seller (hereinafter referred to as the "Products") through an order placed via the Seller's website "https://shop.rstronic.com/".

These General Terms and Conditions apply exclusively to orders delivered to the following countries: France (including French overseas departments and territories), Belgium, Switzerland, Luxembourg, Portugal and Canada.

These GTC specify in particular the conditions for placing orders, payment, and delivery of the Products ordered by Customers. The main characteristics of the Products, including their specifications, illustrations and information regarding dimensions or composition, are presented on the Seller's website "https://shop.rstronic.com/". Product offers are subject to availability.

These GTC are accessible at any time on the Seller's website and shall prevail, where applicable, over any other version or conflicting document. The Customer declares that they have read and accepted these GTC before placing their order. Payment of the order shall constitute confirmation that the Customer has read and accepted the GTC. These GTC may be subject to subsequent amendments by the Seller; the version applicable to the Customer's purchase is the version in force on the date the order is placed. Validation of the order by the Customer constitutes acceptance of these GTC without restriction or reservation.

 

 

ARTICLE 2 – Pre-contractual information - Customer acceptance

The Customer acknowledges having received, prior to placing their order and therefore before concluding the contract, these GTC and all the information listed in Article L.221-5 of the French Consumer Code, in a clear and understandable manner, including the following information:

- the essential characteristics of the Product (all photographs of the Products are provided for illustrative purposes only and are not contractually binding),

- the price of the Products,

- delivery or shipping costs,

- the date or period within which the Seller undertakes to deliver the Product,

- information relating to the Seller's identity, postal, telephone and electronic contact details, and activities,

- cancellation procedures and methods for resolving disputes,

- information relating to statutory and contractual warranties and the procedures for implementing them,

- the possibility of referring a dispute to a consumer mediator,

- the conditions, deadlines and procedures for exercising the right of withdrawal.

The act of ordering a Product by a consumer constitutes full and complete acceptance of these GTC and an obligation to pay for the Products ordered, which is expressly acknowledged by the Customer, who waives the right to rely on any conflicting document that would not be enforceable against the Seller.

The choice of a Product is the sole responsibility of the Customer, who remains solely responsible for determining whether a Product is compatible with the intended use.

Prior to placing an order, the Seller has made itself available to answer all technical questions from Customers regarding their intended purchases.

Any resale of the Seller's Products is strictly prohibited.

 

 

ARTICLE 3 – Orders – Conclusion of the contract

Any order placed on the Seller's website constitutes the formation of a distance contract between the Customer and the Seller.

The sale shall only be considered final once the Customer has received confirmation by email from the Seller accepting the order and once the Seller has received full payment of the price.

The Customer undertakes to provide reliable and accurate information enabling the Seller to perform all of its contractual obligations. The Seller shall not be held liable if the information provided by the Customer proves to be wholly or partially false or incomplete. In the event of any irregularity, the Seller reserves the right to cancel the order and/or delete the Customer account, where applicable. Any order that appears abnormal, particularly due to its amount, volume or frequency, may be suspended and may, where applicable, justify the suspension and/or closure of the Customer's account on the website.

In the event that a Product becomes unavailable after the order has been placed, the Customer will be informed by email and will have the option to cancel the order. All amounts paid by the Customer will be refunded within 30 days following payment of the amounts paid.

The Customer is responsible for checking the accuracy of the order and immediately reporting any errors.

 

 

ARTICLE 4 – Prices

The Products are supplied at the prices in effect and displayed on the Seller's website on the date the Customer places the order. Prices are expressed in Euros, including all taxes. These prices are firm and non-revisable during their validity period, as indicated on the Seller's website. Outside this validity period, the Seller reserves the right to modify prices at any time.

Delivery costs are added to the Product prices and are displayed at the end of the ordering process when the Customer enters the desired delivery address. They are payable by the Customer.

 

 

ARTICLE 5 - Payment terms

The price is payable in full via the Seller's website using the following payment methods: Mastercard, Maestro, CB (bank cards), Visa, Google Pay and PayPal, in full on the date the Customer places the order.

Payments made by the Customer shall only be considered final once the amounts due have actually been received by the Seller.

In the event of non-payment or payment failure (in whole or in part), or in the event of fraud or attempted fraud relating to the use of the Seller's Website, including in connection with previous orders, the Seller reserves the right to suspend or cancel the processing of any order and/or delivery, regardless of its nature or stage of completion.

 

 

ARTICLE 6 - Delivery of Products – Shipping

The Products ordered will be delivered according to the Customer's choice indicated on the Seller's website when placing the order, either to a pickup point or to the address provided by the Customer, using a tracked delivery service without signature upon delivery.

Delivery times are displayed at the end of the ordering process and are provided for information purposes only. The Customer will be notified by email when their order has been shipped.

Shipping times from receipt of the Customer's payment are generally 48 hours (excluding weekends and public holidays) for Products in stock (except during exceptional promotional operations). Carrier transit times must then be added (generally 2 to 5 business days) for mainland France. For other destinations, delivery times vary depending on Product availability and the final destination.

In the event of termination of the contract, the Seller shall refund the Customer as soon as possible and no later than 30 days following receipt of the Customer's request for termination.

The Customer undertakes to provide all information necessary for proper delivery of the Products, including a valid telephone number and any access instructions. The Customer may be required to provide proof of identity.

The Customer must check the condition of the packaging and its contents in the presence of the La Poste representative or delivery driver upon delivery. In the event of damage during transport, any complaint must be made to the carrier within three days of delivery.

The Seller shall not be held liable for the consequences of events beyond its control, including cases of force majeure or events attributable to the carrier, which may delay or prevent delivery of the Products.

 

 

ARTICLE 7 - Transfer of ownership – Transfer of risks

Ownership of the Seller's Products shall only be transferred to the Customer after full payment of the price, regardless of the delivery date of said Products. The risk of loss or deterioration relating to the Products shall only be transferred when the Customer physically takes possession of the Products.

 

 

ARTICLE 8 - Statutory warranties for sales

The Seller is legally liable, in accordance with applicable legal provisions,

- for defects in conformity of the goods with the contract under the conditions set out in Articles L.217-3 et seq. of the French Consumer Code,

- for hidden defects in the item sold under the conditions set out in Article 1641 of the French Civil Code.

When acting under the statutory warranty of conformity, the Customer:

- has a period of two years from delivery of the goods to take action;

- may choose between repair or replacement of the goods or, failing that, a reduction in the price or termination of the contract;

- is exempt from proving the existence of the lack of conformity of the goods.

When acting under the warranty against hidden defects:

- hidden defects in the item sold are defects that render it unfit for the use for which it is intended, or that so substantially impair such use that the buyer would not have purchased it, or would have paid a lower price, had they known of the defects;

- the Customer has a period of two years from the discovery of the defect to take action;

- the Customer may choose between cancellation of the sale or a reduction of the sale price.

In order to exercise the statutory warranties, the Customer must inform the Seller, in writing or via any durable medium, of the non-conformity of the Products or the defect within the aforementioned periods and return the Products concerned to the Seller in the condition in which they were received, together with all components (accessories, packaging, instructions, etc.). The Seller shall refund, replace or arrange for the repair of Products or parts covered by the warranty that are deemed non-compliant or defective. Where a refund is due for the Products, it shall be made as soon as possible and no later than 30 days following the Seller's determination of the lack of conformity or hidden defect. The refund shall be made using the same payment method as that used for the initial transaction, unless the Parties expressly agree otherwise.

 

 

ARTICLE 9 – Seller's liability

In general, the Seller shall not be held liable in the event of improper use, negligence or lack of maintenance by the Customer, normal wear and tear of the Product, force majeure, or an unforeseeable and unavoidable act by a third party to the contract. In any event, the Seller's warranty is limited to the replacement or refund of non-compliant or defective Products.

More specifically, the Seller shall not be held liable for indirect damages or costs related to an environment unsuitable for the Product or resulting from improper use of the Product. The Customer acknowledges full responsibility for the use of the Products. The Customer undertakes to use the Products strictly for personal purposes.

 

 

ARTICLE 10 - Intellectual property

The Seller remains the owner of all intellectual property rights relating to the content of its website, photographs, presentations, studies, drawings, designs, etc., produced (even at the Customer's request) for the purpose of supplying the Products to the Customer. The Customer therefore undertakes not to reproduce or use such photographs, presentations, studies, drawings, designs, etc., without the Seller's express prior written authorization, which may be subject to financial consideration.

 

 

ARTICLE 11 - Right of withdrawal

The consumer Customer has a period of fourteen days from receipt of the Product to exercise their right of withdrawal with the Seller without having to provide any reason. To exercise the right of withdrawal, the Customer must notify the Seller of their decision to withdraw from the purchase contract by means of an unambiguous statement on a durable medium (registered letter, email, etc.).

 

Standard withdrawal form: (example template to be reproduced on plain paper). For the attention of: (address of ST International). I/we (*) hereby notify/notifies (*) you of my/our (*) withdrawal from the contract for the sale of the product (*) below: Ordered on (*) / received on (*): Name of consumer(s): Address of consumer(s): Signature of consumer(s) (only if this form is notified on paper) Date: (*) Delete as appropriate.

The Customer exercising their right of withdrawal must return the Product to the Seller within 14 days of notifying the Seller of their decision to exercise their right of withdrawal.

In the event of withdrawal, the Products must be returned to the Seller in their original condition and complete (packaging, accessories, instructions, etc.) so that they can be resold as new, together with the purchase invoice. Damaged, soiled or incomplete Products will not be accepted for return. Only the price of the Products and delivery costs will be refunded; return shipping costs shall be borne by the Customer. The Product must be returned without undue delay and, in any event, no later than fourteen days from the date on which the Seller is informed of the Customer's decision to withdraw. Upon receipt of the Product and after inspection, the Seller shall issue the refund using the same payment method as that used for the initial transaction, unless the Parties expressly agree otherwise.

 

 

ARTICLE 12 – Personal data

The Customer's personal information collected by the Seller is recorded in its customer database and used for order processing.

The data controller is ST INTERNATIONAL, a Simplified Joint Stock Company (Société par Actions Simplifiée) with share capital of €10,000, whose registered office is located at 1 Rue Guy Baillereau – 37540 Saint Cyr sur Loire, registered with the Tours Trade and Companies Register (RCS) under number 891804130, EU VAT number FR15891804130, email: info@rstronic.com.

The personal information collected is retained for a period not exceeding 3 years from the end of the business relationship, except where:

• A longer retention period is authorized or required by law or regulation;
• The Customer has exercised, under the conditions set out below, one of the rights granted to them by applicable legislation.

Access to personal data is strictly limited to the Seller's employees who are authorized to process such data in connection with their duties. The information collected may, where applicable, be disclosed to third parties contractually bound to the Seller for the performance of outsourced tasks, without requiring the Customer's authorization. It is specified that, in the course of providing their services, such third parties shall only have limited access to the data and shall be contractually required to use it in compliance with applicable personal data protection legislation. Except in the cases mentioned above, the Seller undertakes not to sell, rent, transfer or grant third parties access to the data without the Customer's prior consent, unless required to do so for a legitimate reason (legal obligation, prevention of fraud or abuse, exercise of defense rights, etc.). In accordance with applicable legal and regulatory provisions, in particular French Law No. 78-17 of January 6, 1978, as amended, relating to data processing, files and freedoms, and European Regulation No. 2016/679/EU of April 27, 2016, the Customer has the right to access, rectify, erase and transfer their personal data, as well as the right to object to processing on legitimate grounds. These rights may be exercised by contacting the data controller at the postal or email address mentioned above and providing valid proof of identity. For any additional information or complaint, the Customer may contact the French Data Protection Authority (Commission Nationale de l'Informatique et des Libertés - CNIL) (more information at www.cnil.fr).

 

 

ARTICLE 13 – Applicable law - Disputes - Mediation

By express agreement between the Parties, these General Terms and Conditions and the transactions arising from them are governed by and subject to French law.

In the event of a dispute or complaint, the Customer is advised to contact the Seller in order to seek and find an amicable solution.

In accordance with the provisions of the French Consumer Code concerning the amicable settlement of disputes, the Seller is a member of the FEVAD Consumer Mediation Service (Fédération du e-commerce et de la vente à distance), whose contact details are as follows: BP 20015 – 75362 PARIS CEDEX 8 – https://www.mediateurfevad.fr. Following a prior written complaint, the Mediator's Service may be contacted for any consumer dispute that has not been resolved.

The Seller has taken out professional liability insurance with ALLIANZ.

In the absence of an amicable agreement between the Parties, all disputes to which transactions concluded pursuant to these GTC may give rise, concerning their validity, interpretation, performance, termination, consequences or effects, and which could not have been resolved amicably between the Seller and the Customer, shall be submitted to the competent courts under ordinary legal conditions.

Payment of the order shall constitute confirmation that the Customer has read and accepted the GTC.